SHIPPING POLICY

WHAT ARE THE SHIPPING OPTIONS?

Shipping Options and Rates for US Contiguous, Alaska, Hawaii, US Possessions and Canada. You will have the option to customize your own shipping though our trusted parters USPS and UPS. We offer shipping through FedEx by request. If you live outside the contiguous U.S., we offer affordable shipping rates via USPS and UPS. Available rates and transit times will be automatically calculated during checkout.

WHEN WILL MY ORDER ARRIVE?

All products are made to order. We begin processing your order as soon as we receive it. Our current processing times are 7 to 10 business days (and orders placed after 2PM CST will start processing the next business day). You’ll get a shipment notification email with a tracking number as soon as your package ships. Orders typically deliver within 3 to 7 business days from when we ship your order, depending on your chosen shipping method. Sometimes there may be delays, but if a delay does arise, we will be sure to communicate that with all client contacts.

Brand Your Scent cannot ship packages on days that are US national holidays. The following holidays are affected:

  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Eve
  • Christmas Day
  • New Years Day

Rush orders placed during a national holiday, or during the weekend of a national holiday, will not be shipped until the following business day.

I RECEIVED TRACKING BUT IT HASN’T UPDATED. WHERE IS MY PACKAGE?

Rest assured your package is on its way! Tracking may not update until your package is scanned at your local carrier. Post-pandemic, USPS is still understaffed and are experiencing an influx in shipping volumes. Please allow up to 10 business days after shipping for your package to arrive. 

TRACKING SHOWS MY PACKAGE IS DELIVERED BUT I DON’T HAVE IT. WHAT DO I DO?

Once a package is picked up and scanned in by our carrier, the shipping and delivery status is no longer within our control. We are unable to replace missing or stolen packages at this time. Please reach out directly to the courier for missing or stolen packages and file a claim. We are not responsible for shipping addresses that were incorrectly entered at checkout. 

I ENTERED THE WRONG SHIPPING ADDRESS. CAN YOU CHANGE IT?

We can change addresses before shipment. Once you receive the shipping notification, we can no longer change any addresses. If you entered an address wrong, please send us an email immediately to hello@brandyourscent.com so that we can get it changed. Brand Your Scent does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

DO YOU OFFER EXPEDITED SHIPPING?

If you need to expedite your order, please email hello@brandyourscent.com and we’ll provide you with available options.