RETURN POLICY

WHAT IS YOUR RETURN POLICY?

DUE TO THE NATURE OF CUSTOM PRODUCTS, WE DO NOT ACCEPT ANY RETURNS.

If you are unhappy with your purchase or have a broken item(s), please send us an email to hello@brandyourscent.com and we will discuss some options on getting your damaged products replaced. 

CAN I EXCHANGE AN ITEM?

At this time, we are unable to accommodate exchanges. 

MY ORDER IS BEING RETURNED TO BRAND YOUR SCENT — WHAT DO I DO NOW?

If your package does not successfully deliver and is sent back to Brand Your Scent, it is typically due to insufficient address information. Your package will be returned and “Returned to Sender” will be stated on your tracking information. This can happen if:

• The shipping address does not exist
• The shipping address is misspelled
• The shipping address is missing information (i.e. apt/bldg/suite number)
• The carrier is unable to safely deliver the package
• The addressee has moved
• The addressee has refused the package

Returned to Sender packages will be held and you will be contacted to discuss reshipping your products. 

Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. Brand Your Scent does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

I RECEIVED MY ORDER, BUT MY ITEM IS DEFECTIVE, MISSING OR INCORRECT. WHAT DO I DO?

We know how frustrating this can be. Rest assured, we want to make every order perfect! Upon receiving your order, please thoroughly check the delivered items. Should you receive an item that is defective, incorrect, or you believe that you are missing an item: please email hello@brandyourscent.com within 2 business days of delivery. Depending on the circumstance, we may be able to extend this timeframe up to 5 business days; please report your item as soon as possible for assessment. Include a photo and description of the issue along with your Order Number to ensure a speedy resolution.

DOES BRAND YOUR SCENT ISSUE REFUNDS?

For Out of Stock items: we issue refunds in the original form of payment if any items on the order sell out and we are unable to replenish in a timely manner.

Note: Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution. Shipping and handling fees are not refundable. If you have any questions or concerns regarding refunds, please email hello@brandyourscent.com and we will be more than happy to assist!